Events Calendar

1.5 Leadership PDUs

Presentation Title:  Communication Skills: Communicate with Diplomacy and Tact

 Presenter Name:        Victor Delgado

Presentation Summary/Description:

 As Project Managers we are often expected to know what to say and how to say it, in any situation. Others expect us to know how to communicate with diplomacy, tact, and confidence in order to meet the deadlines for the project. Research conducted by Mike Poskey at ZERORISK HR indicates that one of five emotional intelligence competencies that successful managers employ is called “social skills and political correctness.” This competency is important in all areas of life. The ability to communicate with diplomacy and tact improves our leadership skills by helping us manage changing environments, negotiate and compromise with others, resolve conflicts, gain consensus and collaboration, and create a cohesive project team.

Learning Objectives

1. Define the difference between diplomacy and tact
2. Evaluate how to respond to difficult situations in a confident, diplomatic and tactful way
3. Plan to give diplomatic and tactful feedback

Presenter Bio: Victor Delgado is President of Delgado & Associates, LLC, which offers Dale Carnegie Training in the New Mexico and El Paso, TX.  Dale Carnegie Training is a global organization that helps individuals and organizations achieve goals by improving the way they communicate, influence and lead which has partnered with Malcom Baldridge and other Quality programs since 1980.  He helped organizations, who were starting their quality process, having challenges with implementation or failing in implementation of their quality programs.  Victor’s coaching and facilitation has helped Fortune 100 corporations, non-profits and entrepreneurial firms to transform the way they engage employees and clients.  He has trained Leaders at all levels in leading wineries like E&J Gallo Wineries and Bronco Winery; sales leaders on coaching and developing their salespeople, coached manufacturing leaders on leadership and teaming skills with Purina and other clients like the Navajo Nation, Farm Service Agency of New Mexico, TLC Plumbing, Rich Ford, Supply One, New Mexico Gas Company, St. Clair Winery, Bank of America, John Deere, Wilbur Ellis, Almond Growers Association, Diamond Foods and USDA Dairy Inspections.  Raised in New Mexico with a farming background, Victor has used his entrepreneurial focus to own two successful Dale Carnegie® franchises across four states including New Mexico, Texas, Colorado and California.  His 30+ years of experience with customers provide a rich understanding of unique industry trends, solutions for complex challenges, and teaming results that have his customers asking repeatedly for his involvement..

Presenter Contact Information:       

                                                            Phone: 505.377.7381

                                                            Address: 364 Juniper Hill Road NE, ABQ

                                                            Company: Dale Carnegie of New Mexico